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We want your experience with our software to be as trouble free and gratifying as possible, but sometimes problems occur.  Not much can go wrong, so the answer is likely to be on this page.

General

Problem:    " When the software downloaded, a screen of cryptic information appeared.  I am not sure it downloaded correctly."

Explanation:     Your browser may have been set to display files rather than download them.

Resolution:    Send us an e-mail with the name of the software.  If you are in our customer database, we will e-mail you a copy.

Problem:    "I downloaded the software but then my system crashed before I could make a backup."

Resolution:    Send us an e-mail with the name of the software.  If you are in our customer database, we will e-mail you a copy.

Problem:    "How do I install an ArcView extension file?"

Explanation:    The file must have its original AVX extension.  It must be located in  your AVEXT or USEREXT directory.  Normally AVEXT is C:/ESRI/AV_GIS30/ArcView/Ext32, but the actual location will reflect the path in which you installed Arcview.  If you think you know where AVEXT is and a check shows it's full of .avx files, then you're probably correct.  To confirm proper installation, open the extension dialog in the File|Extensions.. menu item available from any project or view window.  The extension should appear by name.  Note that extensions are ordered according to their file names, not according to the names shown in the extension dialog (go figure..).

Resolution:    Identify your AVEXT folder and copy the extension file into it.

Problem:    "When I try to load the extension, I get a cryptic error message that says something like 'Unrecognized object...' (For example, "Transform2D.ReturnXForm: Unrecognized object: Transform2D at 297")."

Explanation:    There are two possibilities: the extension file may have become corrupted (unlikely, but it has happened) or your version of ArcView is not up to date.  Check our software documentation for information about what version of ArcView may be needed.  We try to make the software work on all versions of ArcView numbered 3.0 or later, but some things we do simply require ArcView 3.1 or even 3.2 to function properly.  Where that is the case, we document it as clearly as possible.

Resolution:    If the problem is software corruption, contact us directly for a free replacement.  If the problem is the ArcView version, and you have no immediate plans to upgrade, then contact us.  We will either find a way to resolve the problem with a free update to the software or we will send you a full refund.

Software-Specific

ROTATE

Problem:    "I always get the message STOP Module 'Cursors' has no resource 'RotateAll'. 

Explanation:    Some non-U.S. versions of ArcView are incompatible with the U.S. versions!  This is a problem built into ArcView and we have no control over it.

Resolution:    This particular kind of error can be fixed by "patching" the extension file.  To do this, we will need some information from you regarding your version of ArcView.  Send us e-mail with a detailed description of the message and we will send you instructions about how to find this information for us.  We can tell you how to do the patch yourself or we can do it for you and send you the upgraded software.

COLORRAMP

Problem:    "When I click the colorramp button the window pops up but there is no color ramp shown in the the window at the left of the popup.  The window shows the number of classes that I used to classify the theme though.  Any idea of what is going on?"

Explanation:    You have an out of date version of the Dialog Designer DLL file, /esri/av_gis30/arcview/bin32/avdlog.dll.    To check, look at the file date and size.  The AV 3.2 date is 8/11/99 (235 KB) and the AV 3.2a date is 4/11/00 (236 KB).  We are not sure of the AV 3.1 dates, but we do know that if you are running AV 3.1 and the date on avdlog.dll is 9/9/97, then it is out of date.  The ArcView installation process on some machines appears not to update older versions of the Dialog Designer DLL.  You need a more recent version.

Resolution:    According to the ESRI license agreement, we cannot redistribute avdlog.dll.  Your options include:

• Contacting ESRI for the updated file.
• Uninstalling and then re-installing ArcView (not recommended).
• You could install just the ArcView program files and the Dialog Designer (DD) extension into a temporary directory (or better yet, into a temporary computer), find the avdlog.dll, and copy that over your outdated copy.  (Installing just the DD extension, which is quick and easy, did not work on our test machine: the dll file was not installed.  This is an ArcView installation bug and may be related to the original problem.)  We recommend this cautious approach in order to minimize the potential for adverse change to your system.

MEMORIZED CALCULATIONS

Problem:    "I got this error when I tried to add the Memorized Calculations extension to a project....Can't convert  'LISTBOX_SELECTION_MULTIROW' to enumeration..."

Answer:    You have an out-of-date version of Dialog Designer installed.  This can happen, apparently, when you had an earlier version added to AV 3.0 or 3.1 and then upgraded to AV 3.2.

You can confirm that this is your problem with a simple procedure.  Load the Dialog Designer extension into a new ArcView project, create a new dialog, add a listbox, open its properties dialog, and double-click the Selection Style property.  The valid selection options will be listed.  If LISTBOX_SELECTION_MULTIROW is not among them, your version of DD is out of date.

Resolution:    See above.

SAMPLE

Problem:    I have a shape file that I need to create a point shape file for, cruise points.  We do most of our sampling systematically.  I want to start in the NE corner and have my points spaced 132' x 132' oriented N-S.  I am having trouble doing this, I think part of the problem is that I don't understand some of the terminology that is asked in the interface.  I am a forester and in the woods we have to find these points by compass and pacing. 

Answer:    The terminology may be different, but the technique's the same.  You have to describe where to start pacing, the directions to pace in, and the distances to pace.

Here's what you do.  Create or use a polygon theme with a shape showing the area to sample.  Select that shape.  Activate that theme.  Open the Sample dialog.  In the dialog, specify:

Keep "random orientation" and "random origin" UNchecked.

Don't be afraid to experiment--the dialog will remember what you've typed in, provided you OK out of it and don't cancel out of it.  Just be careful not to specify real short grid distances--that's going to generate a huge number of points if you're not careful.

For explanations please see http://www.quantdec.com/sample/index.htm.

ColorRamp, Memorized Calculations, Rotate, Sample, XSect, and Tissot  are  trademarks of Quantitative Decisions.  All other products mentioned are registered trademarks or trademarks of their respective companies.

Questions or problems regarding this web site should be directed to information (@quantdec.com).
Copyright © 2000-2005 Quantitative Decisions.  All rights reserved.
Last modified: Thursday August 16, 2001.